Hurth-McKoen Limited 

Privacy 

 

Hurth-McKoen Limited (“Hurth-McKoen”) respects the privacy of everyone who uses our services. We are obligated to inform you about the way we use your personal information. Please read our privacy notice to understand our approach to processing your personal data.

 

When you submit your personal information to us, you give us your permission – where necessary and appropriate – to process it in the ways outlined in this privacy notice.  The purpose of this privacy notice is to inform you of the ways in which your personal information is processed when it is provided by you via our website. 

 

Who controls your personal information

 

The data controller of your personal information is Hurth-McKoen Limited (“Hurth-McKoen”) with registered number 12327905 whose registered office is at The Forge, Rectory Road, Langham, Colchester, Essex, CO4 5PX.  Hurth-McKoen can be contacted by email at info@oh-rm.com.

 

Why we collect your personal information

 

We collect your personal information for a number of reasons and we will only use your personal data for the purpose for which we collected it. 

 

We may collect, use, store and transfer different kinds of personal information about you to:

• register you as a new customer;

• process and deliver your order;

• manage your relationship with us; 

• enable you to complete a survey;

• improve our website, products/services, marketing or customer relationships;

• recommend products or services which may be of interest to you.

 

We may use your personal information for direct marketing as a way of optimising the services that we provide to you. We will only do this when you are aware and, if required, we will ask for your consent prior to sending you any direct marketing materials. If you would like us to stop using your personal information at any time for any or all of the purposes outlined above, please contact us and we will consider your request in line with applicable data protection legislation.

 

If you would like to review, change or delete the personal information that you have given to us, please contact us.

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• You have given us clear consent to process your personal information for a specific purpose.

• The processing is necessary for us to comply with the law (not including contractual obligations).

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

 

Your personal information will occasionally be transferred to third party organisations, some of whom may be located outside of the European Economic Area (EEA) as part of the services that we offer to you.

 

 

 

 

The agreements that we have with these third party organisations are such that they will not use your personal information for any other purposes other than those we have agreed with them. We explicitly request that any third party organisations with whom we share personal information implement adequate levels of protection to safeguard your personal information in accordance with applicable data protection legislation.

 

In line with this privacy notice, we will not share or transfer your personal information without your permission, unless we are under a legal obligation to do so (for example, for the purposes of legal proceedings or fraud/crime prevention) or where such an action is necessary to protect and/or defend our rights, property or the personal safety of our staff, customers or other individuals. 

 

 

Non-personal information

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In the course of interactions, we may automatically collect some of your non-personal information, such as the website from which you accessed ours or the type of internet browser you are using. We may also collect aggregated data which in itself does not personally identify you. Information such as this is only used to help us provide an effective service and sometimes we may supply this non-personal information to third parties for statistical purposes.

 

Data Retention

 

We will only retain your personal data, prior to secure destruction, for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.  

 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

 

Security

 

We have put in place appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Your rights

 

You can contact us at info@oh-rm.com to exercise any and all of the following rights that you have in relation to our processing of your personal information:

 

• Right of access – you have the right to obtain confirmation that your personal information is being processed and access to your personal information

• Right to rectification – you have the right to have your personal information rectified if it is inaccurate or incomplete

• Right to erasure (right to be forgotten) – you have the right to request the deletion or removal of your personal information where there is no compelling reason for its continued processing by us

• Right to restrict processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances

• Right to object to processing - you have the the right to object to the processing of your personal information in certain circumstances

• Right to data portability – you have the right to obtain and reuse your personal information for your own purposes across different services as the processing is based on your consent

• Right to withdraw consent – where we process personal information based on your consent, you have the right to withdraw this consent at any time

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we could refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

 

Complaints

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

Please contact our Data Protection Officer at info@oh-rm.com  if you believe that your personal information is not being processed in line with this privacy notice. If you are not satisfied with the response, you have the right to lodge a complaint with the UK Commissioner’s Office (ICO) by contacting:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

 

ICO website: https://www.ico.org.uk 

 

Changes to the privacy notice 

 

This version of our privacy notice was updated on 8th March 2021.

 

Please note that we may change this privacy notice from time to time.  If we do, we will post the changes on this page and detail any substantial changes to the way in which we process your personal information, if applicable. We recommend that you check our privacy notice on a regular basis to stay informed of any updates.

 

Third-party links

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.